Troubleshooting

The first import of an account reads its full history. It can take a few minutes, and longer for an account with a long history. The notice at the top of every page says while it runs. See Background tasks.

• If the notice says the import failed, read the reason it gives.
• To read the account again, open it and select Rescan history. See Rescan the history of an account.

First, check that the import finished. An account fills in as its import goes.

Then open Reconciliation in the sidebar. It compares the balance in your books with the balance on the platform, for each account and token. The usual causes of a difference are a missing account, a missing transaction, or a change of balance that no transaction records. See Fix a balance mismatch.

Some differences are normal, such as a deposit the platform has not confirmed yet. See Why a balance differs from on-chain and Pending and confirmed differences.

The movement shows No price, and the transaction has no net value. The token is in the Unpriced view of the Transactions page. Add a price for the token, or have it follow the price of another token. See Fix a token with no price.

This is a known issue. See Known issues.

A part of the page failed to draw. The sidebar still works, so you can open other pages.

1. Select Reload the page.
2. If the message shows again, write to support. Say which page, and what you selected just before. See Contact support.

The organization could not read who you are when it opened.

1. Reload the page.
2. If the message shows again, go to accounts.conta.finance and open the organization from the page of your team. See Sign in and open an organization.
3. If it still fails, write to support.

You have Read only access to this organization. A banner at the top of every page says so. Ask the owner or an admin of your team for Read and edit access. See Read only access.

A sign-in code works once, for 10 minutes, and only in the browser where you asked for it. Use the code of the newest email. After five wrong codes, the code stops working. If the code is spent or expired, go to accounts.conta.finance and ask for a new one. See Sign in and open an organization.

The page of the invitationAn email link that lets a person join a team, with a role and an access. It works for 7 days. says what happened.

• This invitation has expired. An invitation works for 7 days. Ask the person who invited you to select Resend. See Invite a user.
• This invitation is no longer valid. It was revoked. Ask the person who invited you for a new one.
• You already joined the team. Select Continue to the team.
• You are signed in as another person. Select Sign out, then sign in with the email address the invitation was sent to.

You have no access to it, or the team has not given it to you yet. Ask the owner or an admin of your team. See Roles and access levels.

If your team requires two-factor authentication, you open none of its organizations until you turn it on. See Turn on two-factor authentication.

Your session ended. A session ends after 12 hours with no use, and 30 days after the sign-in at most. Sign in again. See Sessions and signing out.