Contact support
How to write to Conta Finance support, what to put in your message, and where to send an idea.
Write to Conta Finance support at [email protected].
Before you write, look in Troubleshooting and Known issues. Your answer may be there already.
Write to support
- Write from the email address of your account. Support uses it to find your account and to check who you are.
- Put the problem in the subject, in a few words. For example: "Balance of the treasury account differs on Reconciliation".
- In the message, give the facts in the list below.
- Attach a screenshot of the page.
What to put in your message
| Fact | Why support needs it | Example |
|---|---|---|
| The organization | Each organization has its own data. Give its name or its address. | acme.conta.finance |
| The page | Support opens the same page. Give its name, or copy the address from the browser. | Transactions, the Unpriced view |
| What you did | Support does the same steps. | "I selected Close period and picked 31 December." |
| What you expected | Support compares it with what happened. | "The header shows Closed through." |
| What happened | Copy the exact words of a message on screen. | "This page could not show" |
| A screenshot | It shows what the words do not. | The whole page, with the message |
Some messages at accounts.conta.finance end with Reference for support and a code. Copy that code into your message. It lets support find the exact request.
Requests only support can handle
Some changes are not self-service, such as a new organization, a new subdomain, a new email address or the deletion of an account. For each one, the facts to send are in What only support can do.
For a request about your account, such as a lost authenticator app, write from the email address of the account. If you cannot, ask the administrator of your team to contact support.
Send an idea
To suggest a feature or an improvement, use the feedback board at feedback.conta.finance. Use email for a problem, and the board for an idea.