What only support can do

The changes you cannot make yourself in Conta Finance, and what to send to support for each one.

Most changes to teams, people and access are self-service. A few are not, because they touch more than one organization or more than one person. For these, write to Conta support at [email protected].

Write from the email address of your account. Support checks who you are before it changes anything.

The list

What you need	Why you cannot do it yourself	What to send
Create an organization	Each organization is set up apart, with its own address and its own data.	The legal name of the company, and the address you want, such as acme.conta.finance.
Create a team	A team is created for you, with its first owner.	The name of the team, and the email address of its owner.
Join a second team	A person is usually in one team.	The name of the team, and why you need it.
Change the address of an organization	Everyone opens the organization at that address.	The organization, and the new address.
Change the email address of an account	The email address is how you sign in and how invitations reach you.	The current address and the new one.
Delete your account	Your name stays on the records you made, and a team needs an owner.	A request from the email address of the account. If you own a team, transfer it first. See Transfer the team.
Delete an organization	No page deletes an organization.	The organization, and what to do with its data.
Turn off two-factor authentication when you lost your app and your recovery codes	Nobody can turn it off without a code.	A request from the email address of the account.
Turn on ContaGPT for an organization	It is turned on organization by organization.	The organization.

Create an organization

The owner and the admins of a team see Add organization in the Organizations tab. It creates nothing by itself. It opens Add an organization, which says what to send, and Email support opens an email to support.

Your team owns the new organization. Other teams have no access until you give it. See Work with another team.

Change an address or an email

The address of an organization shows in the row of the organization, under Subdomain. To change it, write to support.
The email address of your account shows in Profile, under Name and email. You cannot edit it there. Your name and your photo you change yourself.

Delete your account

Go to Security and sessions, then Delete your account, and select Email support. The button opens an email to support. Nothing is deleted until support handles it.

Reset a lost second factor

First, sign in with a recovery code, if you have one left. See Turn on two-factor authentication.

If you have no recovery code left, write to support from the email address of your account. The administrator of your team can also contact support for you. Support checks who you are, turns off two-factor authentication for your account, and signs you out everywhere. Then you turn it on again with an authenticator app you can open.

What you can do yourself

These do not need support:

Invite people, change their access, remove them. See Invite a user and Change or remove access.
Change the name and the logo of a team or an organization.
Work with another team, or hand an organization over to a client. See Work with another team and Hand over an organization to a client.
Transfer the team. See Transfer the team.

For how to write to support, see Contact support.